Cloud Operations Specialist

Apply for this job

M-Files is the leading SaaS provider of intelligent information management solutions.  M-Files leverages artificial intelligence to automate, simplify, and assist users with how they interact with information, particularly how metadata is generated and applied so that information is correctly and intuitively classified and organized. M-Files can provide connections to for example, network drives, Microsoft and Google apps, as well as major business applications and other document management systems.

We are now looking for a skilled Cloud Specialist to join our global Cloud Operations team in Tampere. 

M-Files believes in outstanding customer service and exceptional technical support, and you will be in a significant role in delivering high-quality product support to cloud customers all over the world. Your daily work will be to solve technical challenges to ensure prompt and high-quality solutions and actively monitor for cloud system outages and rapidly react when needed. You will also create bug reports for the Product Development Team to improve product quality and migrate existing vault environments to, from, or within the cloud.

You will be maintaining cloud services and troubleshooting in Azure and Windows environments. Our daily work focuses on environments like Windows, Microsoft Azure, and Web browsers. It will be beneficial if you have experience in databases, preferably MS SQL Server but experience in other databases is good as well. Also your experience in IP networks would be highly appreciated.

We also appreciate:

  • Familiarity and use of internal deployment tools like Azure portal, SQL Server Management Studio, and Powershell.
  • Your eagerness to learn and constantly develop your competencies
  • Your ability to listen to customers and translate their needs into specific actions and solutions. 
  • Fluency in both Finnish and English

We have an open and transparent working environment with a chance to work with the best tools and technologies needed in your tasks. We also face new technologies all the time,  and at M-Files you get to develop your competence as a software professional. You get committed and skilled co-workers and a wide benefit package to support your job satisfaction. 

We cherish the balance between work and free-time in everyday life and make sure that your voice is heard. We work closely in a team, but also appreciate everyone having full ownership of their tasks – you get to design your work as you best see fit. This is a perfect time to join M-Files and contribute to our exciting growth journey!

Did you know?

M-Files has earned a highest leadership position in 2020 Nucleus Research´s report. Nucleus Research evaluates content management providers on two core criteria – usability and functionality. This year, M-Files earned the highest recognition for both usability and functionality. More info here.

We have also been honored  for international success and growth (more info here) and leadership (More info here).

About the company

M-Files is the leading SaaS provider of intelligent information management solutions. Our head office is located in Finland, Tampere, and since our founding, we have opened offices and expanded our partner network worldwide. Our products are now available in 33 languages across more than 100 countries.